Tune support system

In order to provide you with unparalleled Customer Service, we have designed an Online Support Ticketing System to address your concerns and queries. You can let us know anything that you want and members of our dedicate team will respond in a jiffy

Facing some problem? You may want to have a look at our FAQ page if you’re seeking some answers.

You will be able to view complete archives and history of all your support requests. A valid email address is required to submit a ticket.

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Q: How to promote my product or site on Tune.pk

A: Tune.pk offers a variety of advertising opportunity to their users. We offer both video preroll and display ads on tune.pk and our rates are $3.5/CPM for the video ads and $1/CPM for the banner ads targeting PK only. Furthermore, I’m also attaching the media kit and rate card of tune.pk which helps you in making the right decision.


Still confused about something and want to tell us?

Q: Why haven’t I received activation code email yet?

A: Mailing servers at Tune.pk immediately roll the out the emails of activation code as soon as you submit your details. At times the activation code email ends up in ‘Spam’ folder rather than Inbox. Kindly check your Spam folder once, if the problem persist you may submit a ticket to us. We’ll activate it at our end.


Q: I’m a member of Revenue Sharing Program, why there are discrepancies in my video stats?

A: If you’re part of revenue sharing program, then we believe that every play you generate on our platform carries a value for us and you likewise. Therefore, we have audit process which reduces the views that are generated through bots or are fraudulent in nature. Also the views are incremented after a certain percentage of the video is played in your browser. Applying these standards at times cause the views to drop, hence the discrepancy in stats.


Q: I’m a member of Revenue Sharing Program, why there are discrepancies in my video stats?

A: If you’re part of revenue sharing program, then we believe that every play you generate on our platform carries a value for us and you likewise. Therefore, we have audit process which reduces the views that are generated through bots or are fraudulent in nature. Also the views are incremented after a certain percentage of the video is played in your browser. Applying these standards at times cause the views to drop, hence the discrepancy in stats.


Q: How can I use custom thumbnails?

A: In order to use custom thumbnails for uploading your videos, you’ll have to have to activate this feature on your channel. While logged in you can use Manage Feature panel to turn custom thumbnails on.


Still confused about something and want to tell us?

Q: How do I increase my upload limit for videos?

A: In order to increase your upload limit, you’ll have to have 15 videos on your channel. You can request our account moderators to upgrade your user level after 15 uploaded videos. Your request will be processed in 24 hours.


Q: How can I use custom thumbnails?

A: In order to use custom thumbnails for uploading your videos, you’ll have to have to activate this feature on your channel. While logged in you can use Manage Feature panel to turn custom thumbnails on.


Still confused about something and want to tell us?

Q: Can I use social signups for creating an account with Tune.pk?

A: Yes, you can use your Facebook account to signup with our services. The process is fairly easy and will save you from the hassle of filling out various forms.


Q: Why haven’t I received activation code email yet?

A: Mailing servers at Tune.pk immediately roll the out the emails of activation code as soon as you submit your details. At times the activation code email ends up in ‘Spam’ folder rather than Inbox. Kindly check your Spam folder once, if the problem persist you may submit a ticket to us. We’ll activate it at our end.


Still confused about something and want to tell us?

Q: How can I partner up with Tune.pk?

A: You can enter into a digital media liason with Tune.pk via which we will promote your content on-site via a featured channel and a few other internal mediums of marketing


Q: What types of Partnerships are you offering?

A: Currently our partnerships are of two types:

  1. Revenue Sharing
  2. Content Promotion

In the first option you will be able to monetize your video content on Tune.pk and after garnering a set number of views you will be able to earn revenue against your videos. The other method is that we promote your content on-site using different tools and get your content visibility but there will be no monetization in this case.


Q: How to gain views on my content/channel on Tune.pk?

A: You can start by embedding your content links onto your social media handles or other websites. Other than that you can share links with your peers via personal messages or emails to get accumulate more views.


Q: How to get more channel subscribers on Tune.pk?

A: You can encourage your friends to join tune.pk with you and together all of you might be able to enjoy unlimited features on-site. Other than that over the time, you’d keep on gaining subscribers gradually.


Still confused about something and want to tell us?

Q: How can I partner up with Tune.pk?

A: You can enter into a digital media liason with Tune.pk via which we will promote your content on-site via a featured channel and a few other internal mediums of marketing


Q: What types of Partnerships are you offering?

A: Currently our partnerships are of two types:

  1. Revenue Sharing
  2. Content Promotion

In the first option you will be able to monetize your video content on Tune.pk and after garnering a set number of views you will be able to earn revenue against your videos. The other method is that we promote your content on-site using different tools and get your content visibility but there will be no monetization in this case.


Q: How to gain views on my content/channel on Tune.pk?

A: You can start by embedding your content links onto your social media handles or other websites. Other than that you can share links with your peers via personal messages or emails to get accumulate more views.


Q: How to get more channel subscribers on Tune.pk?

A: You can encourage your friends to join tune.pk with you and together all of you might be able to enjoy unlimited features on-site. Other than that over the time, you’d keep on gaining subscribers gradually.


Still confused about something and want to tell us?

Q: What is Revenue Sharing Program?

A: Tune.pk has an extensive Revenue Sharing Program in place which works on CPM basis. Based on the views on your content is able to generate, you can request activation of the revenue sharing program for your profile. Once activated you can start making money through Tune.pk.


Q: When monetization will be activated on my channel?

A: For the activation of monetization you need to create your official account on our site and share your following details with us.

  1. Share your channel details.
  2. Profile Picture and Cover Photo according our standard guidelines.
  3. Add your official website’s link.
  4. Add your social pages links.
  5. Write description about your channel.
  6. Upload 5 to 6 videos after creating the channel.
  7. Get 10,000 Views on your account.

Our team will then verify all the relevant details and get back to you in 2-3 working days with a message regarding either your account is approved or disapproved.


Q: When will I get my earnings?

A: You will get paid when your earnings reach a minimum of $100 USD. You will make a request to our moderators to approve the payment and the payment will be made via Cross cheque.All the payments will be made on Net 60 days.


Still confused about something and want to tell us?

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